01Acceptance of these Terms
These Terms & Conditions (the “Terms”) govern your access to and use of the DooTickets mobile applications for Android and iOS, the DooTickets web application and website at dooticketseg.com, and all related services (together, the “Platform”). The Platform is operated by Doo Adv., Cairo, Arab Republic of Egypt (“DooTickets”, “we”, “us” or “our”).
By creating an account, purchasing or accepting a pass, or otherwise using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which explains how we handle your personal data. If you do not agree, you must not use the Platform.
Additional terms may apply to particular events or venues (for example, age limits, dress codes or organizer-specific refund policies). Those terms are shown on the event or venue page or at checkout and form part of your agreement for that purchase. If they conflict with these Terms, the event-specific terms prevail for that event only, except where they would reduce rights you have under mandatory law.
02About DooTickets & definitions
DooTickets is a platform that lets you discover events and venues, buy event tickets and venue reservations, and present a secure digital pass for entry. Doo Adv. also produces premium corporate events and sends event invitations on behalf of its corporate clients, including via WhatsApp.
Unless we are expressly named as the organizer of an event, DooTickets acts as a technology platform and sales intermediary on behalf of the organizer or venue owner. The organizer or venue owner is the party responsible for delivering the event or reservation.
In these Terms:
- “Event” means any concert, party, conference, exhibition, performance, corporate function or other occasion listed on the Platform.
- “Venue” means any place listed on the Platform for which reservations can be made, such as a restaurant, lounge, club or event space.
- “Organizer” means the person or company that creates, hosts or is responsible for an Event.
- “Venue Owner” means the person or company that owns or operates a Venue.
- “Business Account” means an account that our administrators have linked to an Organizer or Venue Owner, giving it tools to create and manage Events or Venues and to scan passes.
- “Pass” means the digital ticket, reservation or invitation issued to you on the Platform and displayed as a time-limited, rotating QR code.
- “Order” means a purchase of one or more Passes in a single transaction.
- “Fees” means any service, booking or processing fees charged in addition to the face value of a Pass.
03Eligibility
You must be at least 18 years old to create a DooTickets account, purchase Passes or accept an invitation. By registering, you confirm that you meet this requirement and that you have the legal capacity to enter into these Terms.
Persons under 18 may not hold an account. Where an Event admits minors, a Pass for a minor must be purchased and held by a parent or legal guardian who has an account, who accepts these Terms on the minor’s behalf and who is responsible for the minor’s attendance and conduct. Organizers and Venue Owners may set stricter age limits, and entry staff may ask for official photo identification (such as a National ID card or passport) to verify age.
You may not use the Platform if we have previously suspended or terminated your account, or if doing so would breach any applicable law.
04Your account & security
To buy or hold Passes you need an account. When registering you provide your first and last name, a username, a password, your email address and your mobile number, and you may optionally add a profile photo. You agree to:
- provide accurate, current and complete information, and keep it up to date;
- register only one personal account, in your own name, using an email address and mobile number that belong to you;
- keep your password confidential, choose a password you do not use elsewhere, and not share your account or your Passes’ QR codes with anyone;
- notify us immediately at support@dooticketseg.com if you suspect unauthorised access to your account.
You are responsible for all activity carried out through your account unless it results from our own failure to take reasonable security measures. Passwords are stored only in a securely hashed form; our staff will never ask you for your password or an OTP code.
You can change your password, email address and mobile number from your Profile at any time. Changing your email or mobile number requires verification of the new email or number by a one-time code.
Invited accounts. An administrator, Organizer or corporate client may assign Passes to you using your email address or mobile number. In that case you will receive an invitation to create an account (or to sign in) so that the Pass can be delivered to you. Accepting the invitation means you accept these Terms.
05OTP verification
To protect you and Organizers from fraud, we verify your email address and your mobile number (Egyptian numbers, +20) with one-time passwords (“OTPs”) sent by email and SMS. OTPs may also be required when you sign in on a new device, reset your password or change your contact details.
- Each OTP is valid for a short period and for one use only, and is bound to the device on which it was requested. Our app generates a random device identifier for this purpose.
- Never share an OTP with anyone, including someone claiming to be from DooTickets.
- We may limit the number of OTP requests or attempts, and temporarily block verification, to prevent abuse.
- We are not responsible for delays or failures in delivery caused by your mobile network, email provider or device settings, but we will make reasonable efforts to help you complete verification.
Some features, including purchasing and opening Passes, are available only once your email and mobile number have been verified.
06Purchases, pricing & fees
6.1 Prices
All prices are shown in Egyptian Pounds (EGP). Face-value prices are set by the Organizer or Venue Owner. Before you confirm an Order, the checkout screen shows the total amount payable, including the face value, any applicable Fees and any taxes (such as value added tax) that apply. You will not be charged more than the total shown at checkout for that Order.
6.2 Fees
We may charge a service or booking fee per Pass or per Order, and a payment processing fee depending on the payment method. Fees are always disclosed before you pay. Unless stated otherwise in section 9, Fees compensate us for services already provided and are refundable only where the Event is cancelled or where the law requires.
6.3 Order confirmation
An Order is accepted only when payment is successfully authorised and you receive an in-app confirmation (and, where applicable, an email). Until then, Passes shown in your cart are not reserved for you. We may place a short time limit on completing checkout.
6.4 Purchase limits and availability
Organizers may set a maximum number of Passes per person or per account. We may cancel Orders that exceed these limits, that are placed using multiple accounts to get around them, or that we reasonably suspect are fraudulent or placed for resale. Availability is limited and is not guaranteed until your Order is confirmed.
6.5 Pricing errors
If a Pass is listed at an obviously incorrect price because of a technical or human error, we may cancel the affected Order and refund the full amount paid, or offer you the Pass at the correct price. We will tell you before taking either action.
6.6 Promotions
Promo codes and complimentary Passes are subject to the conditions stated when they are issued, have no cash value and may not be sold or exchanged.
07Payment
Payments are processed by our licensed payment service provider, Paymob, which supports bank cards and mobile wallets. When you pay, you are redirected to or shown a Paymob-hosted payment form, and your payment is also subject to Paymob’s terms and to your card issuer’s or wallet provider’s terms.
- We do not store your full card number or CVV. Card details are entered directly into Paymob’s secure environment.
- If you choose to save a card, Paymob stores it and gives us a secure token. We keep only limited details — the card brand, the last four digits (a masked card number) and the expiry date — so you can recognise the card. You can remove saved cards in the app at any time.
- You confirm that you are authorised to use the payment method you provide.
- Your bank may apply its own charges (for example, for international transactions); these are outside our control.
- If a payment is reversed or charged back without a valid reason, we may cancel the related Passes and suspend your account until the matter is resolved.
If your payment is deducted but no Pass is issued (for example, due to a connection failure), please contact us with your transaction reference. We will investigate with Paymob and either issue the Pass or refund the amount.
08Passes & entry rules
Your Pass lives in the DooTickets app (or web app) under your account. For security, it works differently from a printed ticket:
- Rotating QR code. The QR code changes every few seconds and each code is valid only for a short window. It must be shown live from the app on your own device. Screenshots, photos, printouts and screen recordings will not scan.
- Time window. A Pass can be opened only within a set period before the Event or reservation starts, as configured by the Organizer or Venue Owner.
- Location check. A Pass can be opened only when your device is within a set distance of the Event or Venue. You will need to allow location access when opening the Pass. We use your location for this check only (see our Privacy Policy).
- One entry. Unless stated otherwise, each Pass admits one person, once. Once scanned, it is marked as used.
- Bring a working device. You are responsible for having a charged phone, the latest version of the app and a data connection when opening your Pass. We recommend opening it shortly before you reach the door.
8.1 Non-transferability
Passes are personal to the account holder and are non-transferable unless the app offers a transfer feature for that Event or the Organizer expressly allows it. Assigned or invitation Passes are issued to the named invitee only.
8.2 Entry conditions
Entry is always subject to the rules of the Organizer and Venue, and to applicable law. Entry staff may:
- ask you to show valid photo ID matching the account name, or proof of age;
- carry out security searches and refuse prohibited items;
- refuse entry or remove you, without refund, if you are intoxicated, behave in a threatening or disorderly way, fail to meet the stated age or dress requirements, or breach the venue rules or these Terms;
- refuse a Pass that appears tampered with, duplicated or obtained in breach of these Terms.
Arriving after the Event starts may mean limited or no entry, as decided by the Organizer. Seating (where applicable), set times and line-ups may change.
09Cancellations, changes & refunds
9.1 Event cancelled by the Organizer
If an Event is cancelled and not rescheduled, you are entitled to a refund of the amount you paid for the affected Passes, including our Fees, to your original payment method. We will notify you through the app and/or by email.
9.2 Postponed or materially changed Events
If an Event is postponed, moved to a substantially different venue, or materially changed (for example, the headline performer is replaced), your Pass will usually remain valid for the new date or arrangement. Where the Organizer offers refunds in those cases, we will tell you how and by when to request one. If you cannot attend the rescheduled Event, you may request a refund within the period we announce.
9.3 All other cases
Otherwise, cancellations and refunds follow the refund policy of the Organizer or Venue Owner shown on the event or venue page and at checkout. Some Events are non-refundable. Where a Venue reservation allows cancellation, it must be made through the app before the deadline stated at the time of booking.
9.4 No-shows
We do not issue refunds if you do not attend, arrive too late to be admitted, are refused entry for breaching entry conditions, or cannot open your Pass because you did not meet the time, location or device requirements explained in section 8.
9.5 How refunds are paid
Approved refunds are returned to the original payment method through Paymob. Processing typically takes between 7 and 14 business days, but the time for funds to appear depends on your bank or wallet provider. Refunded Passes are cancelled and can no longer be used.
9.6 Your statutory rights
Nothing in these Terms excludes or limits any rights you have under the Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations that cannot be waived by agreement. If you believe a Pass or service is defective or was not provided as described, please contact us first so we can try to resolve it; you may also contact the Consumer Protection Agency.
10Organizers & venue owners
Business Accounts are created or linked by our administrators, and may be subject to a separate commercial agreement with Doo Adv. covering fees, payouts and service levels. If you use a Business Account, you agree, in addition to the rest of these Terms, that you:
- are authorised to act on behalf of the Organizer or Venue Owner you represent;
- will publish accurate and complete information about each Event or Venue, including date, time, location, price, age restrictions, entry conditions and refund policy, and will keep it updated;
- hold all licences, permits, insurance and approvals required by law (including from the relevant governorate, police and copyright or performing-rights bodies) to run your Events and operate your Venues;
- will honour every valid Pass issued through the Platform and ensure a safe environment for attendees;
- are responsible for the Event itself, its content, its safety and its compliance with law, and for handling refunds you are obliged to give under section 9 and your stated policy;
- will promptly inform us and attendees of any cancellation, postponement or material change;
- will use attendee personal data made available to you (such as names and pass status) only for entry control and administration of the relevant Event or reservation, keep it secure, not use it for unrelated marketing without a lawful basis, and comply with the Personal Data Protection Law No. 151 of 2020;
- will allow scanning only by authorised staff and will not attempt to admit people without a valid scan.
Content you upload (event images, descriptions, logos) must not infringe anyone’s rights and must comply with section 13. We may review, edit for format, reject or remove listings that breach these Terms, that we reasonably consider misleading, unsafe or unlawful, or that attract repeated complaints.
11Acceptable use & prohibited conduct
You agree to use the Platform lawfully and fairly. In particular, you must not:
- Resell or scalp Passes: sell, advertise for sale, auction or transfer Passes for commercial purposes or above face value, or buy Passes with the intention of reselling them;
- Commit fraud: use stolen or unauthorised payment methods, make false chargebacks, create fake or multiple accounts, impersonate another person, or provide false information;
- Tamper with Passes: copy, reproduce, record, forge, modify or attempt to reverse-engineer QR codes, or share them for use by someone else;
- Spoof or bypass checks: falsify your location or device identifiers, or use emulators, rooted/jail-broken devices or any other means to bypass the time, location or device restrictions on Passes;
- Automate or scrape: use bots, scripts, crawlers or other automated means to access the Platform, buy Passes, reserve inventory or collect data, or exceed purchase limits;
- Attack the Platform: probe, scan or test the vulnerability of our systems, interfere with their operation, overload them, or introduce malware;
- Misuse the service: abuse OTP requests, harass staff, Organizers or other users, or post unlawful, defamatory, hateful, obscene or misleading content;
- copy, modify, distribute, sell or lease any part of the Platform, or decompile it except as permitted by law.
If you breach this section, we may cancel the affected Passes without refund (to the extent permitted by law), suspend or terminate your account, report the matter to the competent authorities, and claim compensation for any loss we suffer. Passes obtained in breach of these Terms may be refused at the door.
12Intellectual property
The Platform, including its software, design, text, graphics, the DooTickets and DOO names and logos, and all related trademarks, are owned by or licensed to Doo Adv. and are protected by Egyptian and international intellectual property laws, including the Intellectual Property Rights Protection Law No. 82 of 2002.
We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the app and access the website for your own personal, non-commercial use in accordance with these Terms. All other rights are reserved. Event names, artist names, images and logos belong to their respective owners and are used with their permission or on their behalf.
13User content
“User Content” means anything you upload or submit to the Platform, such as your profile photo, and — for Business Accounts — event and venue images, descriptions and other listing material.
You keep ownership of your User Content. You grant Doo Adv. a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, resize, display and distribute it for the purpose of operating, providing and promoting the Platform and the relevant Events or Venues, for as long as it remains on the Platform and for a reasonable period afterwards (for example, in backups).
You confirm that you own or have permission to use your User Content, and that it does not infringe anyone’s rights, contain anyone’s personal data without a lawful basis, or break the law. We may remove User Content that we reasonably believe breaches these Terms.
14Notifications & communications
We send you service communications that are necessary to deliver the service — for example, OTP codes, order confirmations, Pass assignments and invitations, reminders, and notices of cancellation, change or refund. These may be sent by push notification, email, SMS or, for invited guests of corporate events, WhatsApp.
We may also send marketing push notifications about events and offers we think you will like. You can turn off push notifications at any time in your device settings, and you can opt out of marketing emails using the link in each email. Turning off notifications may mean you miss important updates about your Events, so please check the app regularly.
15Third-party services
The Platform relies on third-party services, including Paymob (payments), Google Firebase (push notifications, analytics and crash reporting), map and location services provided by your device’s operating system, email and SMS delivery providers, and WhatsApp (for corporate invitations). The Platform may also contain links to third-party websites, such as an Organizer’s website or social media.
Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party websites or for services we do not control, although we choose our providers carefully and require them to protect your data as described in our Privacy Policy.
16Disclaimers
We work hard to keep the Platform available, secure and accurate, but it is provided on an “as is” and “as available” basis. To the extent permitted by law, we do not guarantee that the Platform will be uninterrupted or error-free, or that it will be compatible with every device.
Event and Venue information is supplied by Organizers and Venue Owners. We do not organise, control or guarantee Events (unless we are expressly the Organizer) and are not responsible for their content, quality, safety, timing, or for the acts or omissions of Organizers, Venue Owners, performers or other attendees.
Location-based checks depend on your device’s location services, which may occasionally be inaccurate. If you are at the Event but cannot open your Pass, please speak to the entry staff or contact support.
17Limitation of liability
To the maximum extent permitted by Egyptian law:
- we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, business, opportunity or enjoyment, or for travel, accommodation or other costs you incur in connection with an Event;
- our total liability to you arising from or in connection with any Order is limited to the total amount you paid for that Order, and our total liability for any other claim is limited to EGP 1,000;
- we are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, government action, war, civil unrest, strikes, power or telecommunications failures, or failures of third-party services.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or gross negligence, or for any liability that cannot be limited under Egyptian law, including the Consumer Protection Law.
18Indemnity
You agree to compensate Doo Adv., its officers, employees and partners for any claims, losses, damages, fines and reasonable legal costs arising from your breach of these Terms, your misuse of the Platform or Passes, your User Content, or your violation of any law or third-party right. If you use a Business Account, this includes claims by attendees or authorities relating to your Events or Venues.
19Suspension, termination & account deletion
19.1 By us
We may suspend or terminate your account, cancel Passes or restrict features if you breach these Terms, if we reasonably suspect fraud or a security risk, if required by law or a competent authority, or if we stop providing the Platform. Where reasonable, we will tell you the reason and give you a chance to respond. If we terminate your account for reasons other than your breach, we will refund any valid Passes for Events that have not yet taken place.
19.2 By you — deleting your account
You can delete your account at any time from Profile → Delete account in the app, where we will ask you to confirm and to tell us the reason. When you delete your account:
- you will lose access to your account, Passes and saved cards, including Passes for upcoming Events — please make sure you no longer need them;
- your personal identifiers (such as name, username, email and mobile number) are anonymised so they can no longer be linked to you;
- transaction records such as payments, Orders and issued Passes are retained in de-identified or restricted form for as long as required by Egyptian tax, accounting and other applicable laws, and to handle disputes and prevent fraud.
Deleting your account does not automatically refund any Passes. Sections that by their nature should survive termination (including sections 11, 12, 16, 17, 18 and 21) will continue to apply.
20Changes to these Terms
We may update these Terms from time to time to reflect changes to the Platform, our business or the law. We will post the updated Terms here and change the “Last updated” date. If the changes are material, we will notify you in the app or by email at least 14 days before they take effect, unless a change is required sooner by law or to address a security risk.
Changes do not affect Orders confirmed before the change takes effect. If you continue to use the Platform after the effective date, you accept the updated Terms; if you do not agree, you may delete your account.
21Governing law & disputes
These Terms and any dispute arising out of or in connection with them are governed by the laws of the Arab Republic of Egypt.
We would like to resolve any concern informally first: please contact us at support@dooticketseg.com and we will respond within a reasonable time, aiming for 7 business days. If a dispute cannot be resolved amicably within 30 days, it will be submitted to the exclusive jurisdiction of the competent courts of Cairo, without prejudice to your right to file a complaint with the Consumer Protection Agency or the Personal Data Protection Centre, or any other mandatory right you have as a consumer.
These Terms are available in English and Arabic. If there is any inconsistency between the two versions, the Arabic version prevails to the extent required by Egyptian law; otherwise both versions have equal effect.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of our right to do so later. You may not transfer your rights under these Terms without our consent; we may transfer ours to an affiliate or successor provided your rights are not reduced.
22Contact us
If you have any questions about these Terms, your Passes or a purchase, please contact us:
- Company
- Doo Adv. — Cairo, Arab Republic of Egypt
- Support
- support@dooticketseg.com
- Privacy
- privacy@dooticketseg.com
- Website
- dooticketseg.com
Please include your username and, where relevant, your Order or Pass reference so we can help you quickly.